Last Updated: 2025-08-19
1. Introduction
This Privacy Policy describes how Albanian-Courses.com ("we," "us," or "our") collects, uses, and shares your personal information when you use our website https://albanian-courses.com and our services (the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our Services to you.
a) Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:
- Identity and Contact Data: Your first and last name, email address.
- Transaction and Payment Data: Billing address, payment information. Please note: we do not store your credit card details. Payments are processed by a secure third-party payment processor.
- Technical and Usage Data: Your time zone, language preference, and information on how you use our website.
b) Data Related to Your Learning: To provide effective lessons, we may also collect:
- Your Albanian language proficiency level and learning goals.
- Records of lesson bookings, attendance, and cancellations.
- Feedback you provide on lessons.
c) Automatically Collected Data (Cookies): Like many sites, we use "cookies" and similar tracking technologies to track activity on our Service. This data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other statistics. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We use the collected data for various purposes:
- To provide and maintain our Services (scheduling and conducting lessons).
- To process your payments securely.
- To communicate with you (sending lesson materials, reminders, and responding to inquiries).
- To provide customer support.
- To gather analysis or valuable information so that we can improve our Services.
- To monitor the usage of our Service.
4. Legal Basis for Processing (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data concerned and the context in which we collect it. We typically rely on the following legal bases:
- Performance of a Contract: Processing your data is necessary to fulfill the contract (i.e., providing the lessons you have booked).
- Consent: You have given us permission to do so (e.g., for marketing emails).
- Legitimate Interests: Processing is in our legitimate interests (such as improving our services and website security) and does not override your rights.
5. Data Storage and Transfer
Your information, including Personal Data, may be stored on secure servers and transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
6. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax/reporting laws), resolve disputes, and enforce our legal agreements and policies.
7. Your Data Protection Rights (GDPR)
If you are a resident of the EEA, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. These rights include:
- The right to access, update, or delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability.
- The right to withdraw consent.
To exercise any of these rights, please contact us using the contact details provided below.
8. Service Providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), such as:
- Payment Processors (e.g., Bonzai.pro, Stripe, PayPal) to handle all financial transactions.
- Video Conferencing Software (Zoom) to conduct lessons.
- Email Marketing and Scheduling Services.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
9. Links to Other Sites
Our Service may contain links to other sites that are not operated by us, such as a link to Amazon to purchase physical textbooks. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Children's Privacy
Our Service is intended for students aged 8 and above. We do not knowingly collect personally identifiable information from children under 8 without verifiable parental consent. If you are a parent or guardian and you are aware that your child has provided us with Personal Data without your consent, please contact us. We will take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: contact@albanian-courses.com